Refund and Returns Policy

1. Return Window & Conditions

We accept returns within 30 days of delivery on items that are unused, in original packaging, and accompanied by proof of purchase (your order confirmation or receipt).

2. Non-Returnable Items

• Items marked Final Sale or purchased during Final Clearance promotions.
• Personalized or made-to-order items, unless defective or shipped in error.
• Used, worn, or altered products, or items missing original packaging.
• Gift cards.

3. How to Start a Return

1. Email support@erismart.com with your order number within 30 days of delivery.
2. We'll send you return instructions and an address to ship your item back to.
3. Pack the item securely in its original packaging and ship it back. Return shipping is the customer's responsibility unless Eris Mart made an error.

4. Refund Timeline

Once we receive and inspect your return, we'll process your refund within 3 business days. It typically takes an additional 5–7 business days to appear on your original payment method, depending on your bank. Store credit, when requested, is issued immediately upon inspection.

5. Exchanges

Want a different size or color instead of a refund? We're happy to exchange unused items in original condition. Just let us know when you request your return.

6. International Returns

International customers are responsible for return shipping and any customs fees. We recommend using a trackable shipping method, as we can't issue refunds for returns lost in transit.