Effective Date: August 7, 2026
1. Where We Ship
Eris Mart ships across the United States, with free standard shipping on qualifying orders. We also ship to select international destinations. If you're unsure whether we deliver to your country, email support@erismart.com before ordering.
2. Processing Time
In-stock, standard items ship within 2–3 business days. Personalized or made-to-order pieces may need an additional 3–5 business days to complete. Orders placed on weekends or holidays begin processing the next business day. During major sales or clearance events, processing may take slightly longer, and we'll flag this at checkout if it applies.
3. Shipping Methods & Rates
| Method | Estimated Transit | Cost |
|---|---|---|
| Free Standard Shipping | 5–7 business days | Free on qualifying U.S. orders |
| Standard Shipping | 5–7 business days | Flat rate, calculated at checkout |
| Expedited Shipping | 2–3 business days | Carrier rate at checkout |
| International Shipping | 7–14 business days | Calculated at checkout; duties/taxes not included |
We ship with UPS, FedEx, and USPS depending on destination and service level. Transit estimates can shift due to weather, peak volume, or customs processing.
4. Order Tracking
As soon as your order ships, you'll receive an email with a live tracking link. High-value orders may require a signature on delivery.
5. Address Accuracy
Please double-check your shipping address before checking out. We can update it before your label is created, but once a package is in transit, rerouting is handled by the carrier and may involve extra fees.
6. Damaged or Missing Packages
Orders ship in protective packaging designed to keep your leather goods in top shape. If your package arrives damaged, photograph the box and contents and email support@erismart.com within 48 hours so we can file a carrier claim. If a package shows as delivered but you can't find it, check with neighbors and around your property first, then contact us and we'll help track it down.
7. International Shipping
Customs inspections can add time beyond standard carrier estimates. Duties, VAT, and import fees are set by your country and are not included in Eris Mart's shipping charges; they're the recipient's responsibility. Packages refused due to unpaid customs fees will be refunded for the product cost only, once returned to us in original condition.
8. A Note on Leather & Climate
Full-grain leather can feel stiff or cool when it first arrives, especially after time in transit. Give your new gear a day at room temperature and it will soften back to its natural feel.
Questions about your shipment?
2313 Wagon Train St
Corona, CA 92878, United States